We Got This Wrong. And We Are Fixing It - News / Announcements - HubSpot Community
HubSpot is reversing controversial July 1 terms of service changes that would have allowed data usage for "Trusted Prospecting" enrichment without proper transparency.
The company admits it failed to clearly communicate how customer CRM data (contacts, deals, recordings, custom fields) would be used and didn't adequately explain opt-in controls.
Going forward, any new enrichment features using customer data will be fully opt-in with upfront, clear control over participation and data usage.
HubSpot reaffirms that customer CRM data belongs to customers and will never be used without permission or in unexpected ways.